Policy

Exchange

You may exchange items only for a different size or color of the same style. Exchanges for different products are not permitted unless specified otherwise in the Non Exchangeable and Non Refundable Items list.

If the requested exchange item is out of stock, we will issue a full refund in store credit. Exchange orders do not qualify for express shipping and will follow standard return, exchange, and delivery times.

Policy

Refund

Refunds are typically processed through your select refund method as indicated on our online Returns and Exchanges form. Refund outlets include Metrobank, Unionbank, RCBC accounts, and other methods like PayPal or Gcash.

Policy

Replacement

In rare cases of receiving a wrong or defective item, please notify our customer service promptly. Ensure the item is in its original condition.

Important Notes

Use our online returns form for easy returns. Ensure your item meets the conditions outlined and is not listed in the Non Exchangeable & Non Refundable Items.

You can submit a return request within 24 hours of order delivery. Items eligible for return must be in original packaging with tags, unopened, and unused.

Use the provided STORE67 pouch or any secure packaging sealed with your signature across the tape. Label the package with your name and order number.

An email will be sent once the return package arrives at our verification section. You can return items from different orders together - simply pack them in one package and drop it off.(Or if a pickup system will be implemented).

Items from different orders can be returned together in one package.

Additional Policies

  • We reserve the right to withhold refunds, exchanges, or replacements until the original item reaches our verification section.
  • Shipping fees are non refundable.
  • Voucher codes cannot be re-issued and are non-refundable. For items purchased with a voucher code, the refunded amount will be the final paid price after the discount.
  • Banks may charge processing fees which could affect your refund amount. Please contact your bank or card issuer for details.